Live chat is far more than allowing customers to be in touch

Everyone is aware of the fact that a quality customer service plays a very important role in business. These are the customers who spread the word about you and help you in flourishing your business. However, some people are reluctant for online shopping just due to one reason that they feel disconnected from someone who can answer their questions in real time with precision. Thus, adding live chat support to the customer services seems to be a great idea rather than watching the customers clicking away from your sites. Live chat is a great benefit for the businesses as it is an excellent way to provide the convenient answers that the customers want. Additionally, real time chatting with an expert not only improves the interaction rate, but also helps in building customer’s confidence. 

Live chat assists many companies to improve their business and there are some tips through which you can maximize its effectiveness: 

Live chat is a must to increase your sales

With live chat support on your website, you will realize an improved sales number as costumers always look for someone who can immediately walk through whenever they become confused. It is also a perfect idea to increase your sales as when the customers are engaged with an employee who can understand their needs; it is the best time to recommend additional purchases to them. 

Quite easy for the customers 

Many customers agree with the fact that getting their questions answered by a live chat while they are in the middle of some online shopping is a great help for them. Moreover, people love to return to those websites that offer live chat. 

Live chat is cost effective 

It is the perfect idea to increase the efficiency as it allows the experts to handle multiple chats simultaneously thus reducing your need to hire more experts. Indeed, the live chat customer services have reduced the overall cost by reducing the waiting queue time as compared to a call center. 

Obviously, when customers feel that their voice is being heard, it is more likely that they will have much stronger connection with your business. If you are looking for such live chat based customer service and sales solution for your business, LiveSalesman is the best place to go. It has served as an end-to-end Outsourced Center Solutions provider especially for E- Commerce businesses worldwide. With its 13 years of experience in providing flexible and multichannel contact center solution for small, midsize or enterprise level E-Commerce clients, it very well knows the unique requirements of E-Commerce businesses such as outsourced multi-lingual support.

Expand Your Customer Interactions with ‘LiveSalesman’

If you run a business, then you might be aware that it is difficult to figure out which activities are most worth your time and effort. A lot of tasks will come your way, some of which may leave you with little ability to work on things that really matter. The best way to get rid of these difficulties and focus on the activities that provides you with better outcome is through outsourcing. 

Benefits you can avail with outsourcing 

Thus, if you are indulged in some tasks that can be outsourced to someone else, it will be a great idea to save your time. Ranging from more personal freedom to more profits, outsourcing has come up with great benefits. Whether your business is small or large, outsourcing the customer service delivers the combination of values and skills at higher standards. 

Outsource customer services to save money and time 

What applies the best when it comes to outsourcing the customer services? The teams with centralized knowledge base and seamless, fast and efficient experience will ensure that the customers get answers that they want. These teams do not need to build their knowledge from scratch that will help them to speed up their work quickly. Besides, these outsourcing teams will automatically analyze the incoming interactions and suggest the required answers. Moreover, outsourcing the customer services will assist you in saving money, as it will allow the cost to spread across many clients.

LiveSalesman provides you with best services to keep your clients satisfied 

If you are looking for reliable outsourcer so that your firm can come up with great results, you must go for LiveSalesman that is a pioneer in outsourced live chat-based customer service and sales solutions. It offers end-to-end outsourced center solutions especially for E-Commerce businesses. With 30 years of experience in providing professional and flexible outsourced solutions for all the small and midsize businesses, it ensures to offer you the best practices that it has observed over the years. 

Services offered by LiveSalesman

Whether you need technical support, multilingual support, email support, phone support, live chat support, E-commerce customer care, E-commerce sale solution, appointment booking for salons and spas, multilingual live chat for travel businesses or reservations and helpline for hotels; LiveSalesman BPO works the best for you. Apart from all, it has specially designed outsourced services for Online Lingerie Boutiques and Online Luxury Stores as well. 

For more details, please visit the website http://livesalesman.com/ 

Five Tips for Customer Self-Service

Companies with a reputation for excellent customer service know that many customers prefer to bypass the call center and solve problems on their own.

An often-cited Forrester Research study found that nearly three out of four customers prefer self-service over calling or emailing a company, but only half of customers say they are able to find the information they are looking for.

Establishing an effective self-help channel is a win-win for consumers and companies: customers save time, and companies save money by reducing traffic to call centers.

To help you develop and maintain a top-performing self-service channel, we’ve rounded up six of the best tips from customer-service experts:

• Optimize your self-service channels for your top call drivers. Identify and rank the top reasons customers are calling. Is it password resets? Refund tracking? Balance inquiries? Your self-service channels should be meeting these needs by being easy to find on the web and on mobile apps; and customers should be able to get these tasks done with a minimal amount of steps.
• Design self-help with the customer in mind. Recruit customers from all age groups, educational levels and backgrounds as design consultants. Let them describe their ideal self-help scenarios, and have your customer service and web/app development teams work together to design systems for testing.
• Give customers a “life-line,” no matter where they are. Many customers enjoy solving problems themselves, but sometimes they’ll get lost down a confusing rabbit-hole of forum posts and knowledge-base articles. Make your contact information easy to find on every page and offer a web chat option to lead customers “back to the surface” to
• Incentivize self-service. Reward customers who use self-service with discounts on future purchases or freebies like T-shirts, caps, and practical or fun gifts that promote your company. Happy customers will spread by word-of-mouth the extra value shared through your easy-to-use self-service channels, and you’ll be able to capture useful information (additional customer data, survey answers) from landing page forms.
• Keep it simple. Customer service and software development teams will always be influenced by their “team culture,” and may end up designing self-help platforms that are highly technical or use confusing internal jargon. Bring in your marketing writers and editors to make the messages clear, concise and accessible to customers of all reading levels, and to customers whose first language may not be English.