The Benefits of Live Chat for Your Hotel Website

Are you planning to process the direct bookings of hotels, resorts, and other vacation accommodation on your small business's website? If yes, then be prepared with customer care services online to answer the customer queries and complaints directly on website. The team of highly knowledgeable experienced reservation experts of customer care, for hotels, resorts and other vacation accommodation websites is aimed at converting every enquiry into a reservation.

It is a fact that “Website visitors who engage in a live chat conversation are up to 15 times more likely to book than those who don’t.”

Provide Live Chat

The aim of customer service is to generate more Direct Bookings and drive higher Conversion to capture 65-90% new revenue from your existing website. In addition, customer care services offer real time interactive and consultative assistance over live chat to those website visitors who would not have booked with you otherwise but if they get help or information they need in order to make their purchase decision.

A website without live chat conversation service will be in a situation similar to when a group of guests enters your hotel only to be welcomed by an empty front office & main hall: a hotel fully deserted from employees. This is perhaps a nightmare for you as a hotel.

Similarly, on your website, if you do not want to give similar type of experience to your potential customers then go for live chat conversation services.

Benefits of Live Chat

• Increase customer satisfaction by pushing calls to chat instead of making people wait on hold
• Helps to offer 24x7X365 services
• Save on overall cost that entails recruiting, training and managing in house staff
• Offer your potential guests the same hospitality on your website as you would in your hotel, leaving a wonderful first impression
• Capture 65-90% New Revenue from the same traffic
• Increase Conversion 6-15x over self service
• Increase Direct bookings up by as much as 400%
• Move your customers from Satisfied> Loyal> Advocates
• Allow your visitors to interact with you and get help in real time without having to leave your website

To avail all these benefits in the hospitality industry, choose Live Chat services from LiveSalesman. If there is anything that counts in hospitality industry, it has to be first impressions. In today’s age of Internet, the first experience that your guests have with your hotel is not when he arrives at your property but when he is researching on your website to decide whether to stay with you or not. Thus, to provide assistance and the real time experience to your potential customers, Live Chat services is must. For information, you can visit LiveSalesman website or check out Livesalesman reviews. Even if you want to pursue your career in customer care services, you can explore Livesalesman career options.