The Benefits of Live Chat for Your Hotel Website

Are you planning to process the direct bookings of hotels, resorts, and other vacation accommodation on your small business's website? If yes, then be prepared with customer care services online to answer the customer queries and complaints directly on website. The team of highly knowledgeable experienced reservation experts of customer care, for hotels, resorts and other vacation accommodation websites is aimed at converting every enquiry into a reservation.

It is a fact that “Website visitors who engage in a live chat conversation are up to 15 times more likely to book than those who don’t.”

Provide Live Chat

The aim of customer service is to generate more Direct Bookings and drive higher Conversion to capture 65-90% new revenue from your existing website. In addition, customer care services offer real time interactive and consultative assistance over live chat to those website visitors who would not have booked with you otherwise but if they get help or information they need in order to make their purchase decision.

A website without live chat conversation service will be in a situation similar to when a group of guests enters your hotel only to be welcomed by an empty front office & main hall: a hotel fully deserted from employees. This is perhaps a nightmare for you as a hotel.

Similarly, on your website, if you do not want to give similar type of experience to your potential customers then go for live chat conversation services.

Benefits of Live Chat

• Increase customer satisfaction by pushing calls to chat instead of making people wait on hold
• Helps to offer 24x7X365 services
• Save on overall cost that entails recruiting, training and managing in house staff
• Offer your potential guests the same hospitality on your website as you would in your hotel, leaving a wonderful first impression
• Capture 65-90% New Revenue from the same traffic
• Increase Conversion 6-15x over self service
• Increase Direct bookings up by as much as 400%
• Move your customers from Satisfied> Loyal> Advocates
• Allow your visitors to interact with you and get help in real time without having to leave your website

To avail all these benefits in the hospitality industry, choose Live Chat services from LiveSalesman. If there is anything that counts in hospitality industry, it has to be first impressions. In today’s age of Internet, the first experience that your guests have with your hotel is not when he arrives at your property but when he is researching on your website to decide whether to stay with you or not. Thus, to provide assistance and the real time experience to your potential customers, Live Chat services is must. For information, you can visit LiveSalesman website or check out Livesalesman reviews. Even if you want to pursue your career in customer care services, you can explore Livesalesman career options.

Why you need Outsourced Live Chat Support services?

Do you want to engage your customers and instantly respond to their queries with personalized assistance in your e-commerce business? If yes, then go for Live Chat technology. It provides real time online conversations.

Live Chat technology provide your website visitors with a comfortable conversation platform where they can speak with the outsourced live chat agents to get instant help right on your website. For your business, outsourced live chat support services will benefit you with-

• Personalized Assistance
  
  The live chat customer care and sales specialists are always available to meet and greet your customers when they visit your website and assist them through their entire stay, replicating the in-store experience. The Live chat Agents function as a helpline to do away with any confusion the buyer might encounter about the product you are selling and a complaint department customers turn to with questions and problems.
  
• Reach out to the customers proactively
  
  The Live Chat Agents utilize proactive chat capabilities to reach out to 'fence sitters', website visitors who are more likely to buy if you interact with them. The proactive live chat invite allows your shoppers to know that the prompt help is available right on your website, without being intrusive.
  
• Provide help
  
  The live chat customer care offer reactive outsourced live chat support, which means customers click on chat button when they need help. The Live Chat Agents provide your customers with a comfortable uninterrupted access to real time assistance right on your website.
  
• Offer Multi-chatting
  
  The Live Chat Specialist is capable of handling multiple chat conversations comfortably which means quick responses for more website visitors without annoying wait in the queue and thus less visitors abandoning your website in absence of prompt help.
  
  If you want to know more about the Outsourced Live Chat Support services, visit the website to explore LiveSalesman Careers or you can also read LiveSalesman reviews online.

Improve the customer experience on any Online Marketplace with LiveSalesman

Customer care service plays an imperative role to improve the customer experience on any online marketplaces. A good or bad customer service experience directly impacts the perception customer has of your brand. In this age of social media where people are highly interconnected and openly sharing their experiences on facebook, twitter or blogs, it can influence the opinion of the other people as well, some of who may be your existing or potential customers, more than ever before. 

Satisfied customers automatically translate into top of the mind recall, increased share of wallet and repeat business for your brand. So whether, it is before, during or after the sale, customer care services provide outstanding customer experiences.

Livesaleman offers best customer services to improve customer experience on any online marketplace. Have a look -

·         For them Customer Service is much more than just answering customers’ questions and resolving their problems. Customer Service is the lifeblood of any brand which can make or break a brand. 

·         They believe in delivering superior customer service experience that distinguishes and puts your brand a notch above your competitors in the mind of your customers. 

·         Product lines may be similar and price advantages are difficult to maintain over time, however outstanding customer service can be a sustainable competitive advantage which can set your brand apart and they will help you achieve that.

·         They aim to move your customers from satisfied to loyal to being advocates of your brands because it is the reviews and recommendations of the existing customers that the potential customers trust the most.

·         They take each and every customer service interaction very seriously and ensure that the customer walks away content and with a positive impression of your brand.

To know more about their customer care services, visit the website http://livesalesman.com/ or you can also read Livesalesman reviews online.

How the Live Chat Support Plays an Imperative Role in Hospitality Industry

In hotels, resorts and other vacation accommodation websites, a knowledgeable and experienced reservation expert can convert every query into a reservation. You might be aware that if there is anything that counts in hospitality industry, it has to be the first impression, which helps to set the stage for the guest’s expectations and assumptions of what your hotel can offer.

In this digital world, the first experience that your guest has with your hotel is not when he arrives at your property, but when he is researching on your website to decide whether to stay with you or not.
Thus, it makes sense to have someone to greet them, provide assistance in real time, and motivate them to book with you. Have a look on the benefits offered by live chat support services -


1.    Helps to capture nearly 65-90% New Revenue from the same traffic
2.    Increase direct bookings
3.    Allow your visitors to interact with you and get help in real time without having to leave your website
4.    Offer help 24x7X365 service
5.    Increase customer satisfaction by pushing calls to chat instead of making people wait on hold
6.    Save on overall cost that entails recruiting, training and managing in house staff
7.    Offer your potential guests the same hospitality on your website as you would in your hotel, leaving a wonderful first impression

Thus, to avail all these benefits get in touch with Livesalesman for 24x7 Multilingual Live Chat Services. Their goal is to help you generate more Direct Bookings (by as much as 400% increase) and drive higher Conversion (6-15x over self-service) to capture 65-90% New Revenue from your existing website. They offer real time interactive and consultative assistance over live chat to those website visitors who would not have booked with you otherwise but may if they get help or information they need in order to make their purchase decision. To know more about the services; you can read Livesalesman reviews, check Livesalesman feedback or visit the website http://livesalesman.com/.

Choose LiveSalesman for Chinese Call Center Services

Are you looking for Customer Support in Chinese? If so, then choose someone who can offer the best Chinese Call Center services that will enable you to focus on geographical expansion strategies rather than dwell on daunting linguistic barriers. Some of the reasons are given here that makes it important to get best services with extra effort for Chinese market –

• Difficult to maintain loyalty in China
• Higher consumer expectations
• More opinionated and outspoken customers

These are few things to consider by the service provider in retail market. Therefore, what do Chinese customers demand of their providers? First and foremost, they want to conduct their business with providers in a fast and hassle-free fashion. There are basic customer service expectations that cannot be compromised, such as –

• Speed of service
• Ease of obtaining information and service
• Agents' knowledge and experience

In a market that's inundated with products of questionable origin, Chinese customers look for reassurance and proof that they are paying for something that is authentic. This is why they need to communicate with the merchant and confirm details- a practice that has become a standard consumer behavior in China. Toaboa.com, the Chinese equivalent of Amazon.com allows shoppers to communicate with the merchants instantly by sending instant messages and get responses in real time. This instills a sense of confidence in Chinese buyers, which is extremely important. Currently, less than one-third of Chinese customers are satisfied with their providers.

Now, if you are looking for Chinese Call Center service provider than choose LiveSalesman. Currently, less than one-third of Chinese customers are satisfied with their providers. They offer multichannel Chinese language solutions delivered over Live Chat, Phone and E-mail. Moreover, they have dedicated management with quality assurance team that consistently meets up the standards. For more information; you can read LiveSalesman reviews, check LiveSalesman feedback or visit the website http://livesalesman.com/.

LiveSalesmanfocuses on Providing Best Customer Technical Support Services

In this modern age, the use of technology has increased to such an extent that everything has now become so convenient, which earlier used to take great efforts. As a result, the requirement of providing technical support has grown up. There are different technologies available to offer technical support services depending on the needs and situation. 

Most of the companies focus on best technical support services. Livesalesman is one of them. They have customer technical support services that aims to provide immediate help and fast resolution to the customers whenever they face issues with product/services; thus preventing negative feedback or returns from customers. They not only provide Level 1 support but are also capable of handling complex tier 2 and tier 3 support questions for both consumer and enterprise customers. They work with you to ensure that their technical support team is thoroughly trained about your products or services to ensure uninterrupted 24×7×365 Technical Support for your customers via phone, chat, and/or email.

The Technical support solutions offered by Livesalesman focuses on building customer loyalty and giving you a competitive edge by swift troubleshooting & problem resolution. They have prompt and proactive issue resolution at much reduced support costs through efficient resource utilization. Moreover, they focus on "Tech-Smart" processes designed to increase first time resolution and also reduces the customer handling time. They have experienced workforce adept at handling issues starting with product/service activations, installation and co-ordination, problem simulation and diagnostics etc. for both consumer and enterprise customer. In addition, most of their agents in Tech support team have educational background in Engineering. They believe in turning their customers' issues into positive experiences. 

For more information, about their services and Livesalesman careers, you can check Livesalesman reviews or feel free to visit http://livesalesman.com/.

LiveSalesman have Best in Class IT Infrastructure

LiveSalesman have best in class IT Infrastructure. They have state of the art infrastructure facilities in India, Philippines and at other locations around the world. They have a reliable infrastructure and they use innovative technology, practical experience to offer unsurpassed quality. Moreover, as a company, they have 13 years of proven experience in providing professional, flexible and multichannel outsourced contact center solutions, for a wide range of small, midsize, and enterprise-level E-commerce Clients from various domains.

Why LiveSalesman have best in class IT infrastructure? Here are the reasons-

1. Their servers are hosted at very reliable data centers across the world.

2. Their local IT infrastructure in offices is protected by state of the art firewalls. All their routers, work stations and servers are regularly maintained and replaced with the latest technology.

3. Their Buildings are self-owned with 'A' class construction.

4. Their offices are guarded 24x7 by uniformed security guards.

5. The access to their offices is restricted at all times by multiple levels of security including physical check by security guards and automated access control systems.

6. The call center floors are secured zones which do not allow use or access to mobile phones, cameras, USB drives and other media and writing equipment. These policies are enforced physically.

7. Other than main power line, they have 2 standby diesel powered electricity generators for back up. They store enough Diesel fuel for back up to power their offices for more than a week in an eventuality of power cut.

To believe what they offer, read the LiveSalesman reviews or the LiveSalesman feedback shared by their clients at the website http://livesalesman.com/.

Benefits of Choosing LiveSalesman Training

LiveSalesman has an excellent record of training and retaining agents who become true experts on behalf of your company’s personality and brand.

They have the training department and operations team that work together to conduct training, helps to maintain objectivity and integrity. Their Trainers, Project Managers and Quality Assurance Team, all operate on the same floor as the agents so that they can guide, help and monitor the new agents in real time. They also make sure that their experienced and best performing agent works alongside the new agents, both to mentor them and to give regular feedback to the managers who can further help improve the new agent’s performance and confidence much faster. Let’s have a look on benefits of choosing LiveSalesman training-

1.Clients interact with the agents and the trainers who will work on their account and conduct training over video conferencing, go to meeting and skype. 

2.The trainers prepare their own training curriculum depending on the client and send them for their approval. 

3.They directly work with the training material provided by client or it can be a combination of both.

4.The training material is regularly updated on an ongoing basis with the changing requirements of the client’s business and the retraining is conducted for all the agents working on that account. 

5.They often send their trainers and operations team to the client’s site so that they can get firsthand account of their culture, environment and how your operations are run. 

6.Their training program also focuses on equipping agents with soft skills they need to effectively communicate with their customers.

7.A specialized sales training is imparted to sales agents wherein they are taught the essentials of successful cross selling and up selling.

If you want to read about LiveSalesman reviews or if you want to know the LiveSalesman feedback on the services they offer to their clients, visit the website http://livesalesman.com/.

Why choose LiveSalesman for Bilingual Call Center Services in Arabic

The Arabs tend to buy from companies that speak their language. Mobile phone companies like Nokia and Blackberry developed strong loyal consumer base in the region by providing superior Arabic language support before Apple and Android. Almost all the businesses willing to take advantage of new opportunities in thriving economies of oil-rich countries like UAE, Qatar, Kuwait, Bahrain, Abu Dhabi, Saudi Arabia etc. should consider language a top priority for winning new customers.

Now you might be wondering why LiveSalesman is a preferred choice of many businesses over call centers in Middle East for their Arabic support requirements. Their Arabic language call center solutions enable you to focus on geographical expansion strategies in rich and flourishing markets of the Middle East region, rather than dwelling on daunting linguistic barriers. They have professional Arabic language call center executives. They deliver their Arabic language customer and sales support from India, which has a significant Arabic-speaking population with Arabic as their mother tongue. All their Arabic call center executives have studied in Arabic as school children and have received college degrees in Arabic, so they so rest assured that have a good understanding of the latest language skills, evolving words, and expressions in use. They have a firm grasp on both written and spoken Arabic and English. Most of their Arabic call center executives have either worked in the Arab countries such as UAE, Abu Dhabi, Qatar, Bahrain, Kuwait and Saudi Arabia; or have travelled to these countries many times. So they have a decent exposure to how things function in the Arab world.

LiveSalesman's specialized Arabic live chat and email support services are very difficult to find in traditional call centers in Sharjah or other UAE based call centers which typically only offer traditional phone support. Most Saudi Arabia call centers are not 24x7 and do not have specialized teams for Live Chat, Phone and E-mail support. In fact, the technical expertise and business/sales acumen of LiveSalesman’s call center executives is difficult to match by any Middle Eastern call center.

If you want to know more about Livesalesman reviews or their services, you can check the Livesalesman feedback or visit the website http://livesalesman.com/. 

Get Salon / Spa Receptionist Service from Livesalesman

Are you owing a salon and looking for someone for appointment scheduling, cancelling and rescheduling for your salon? Then, undoubtedly choose Livesalesman. They have experience in working with spas/salons and the receptionists are familiar with most scheduling and POS systems used by Salon and Spa industry such as Mind Body online b. They can work with whatever online calendar management software you use to schedule appointments. They can arrange appointments with specific stylists or can set general appointments with any stylist depending on the availability.

They understand that it is less expensive to retain a client who has called in for an appointment than it is to find a new one and therefore, if you can’t book a client during their preferred day/time slot, they don’t leave them with a flat-out “no” but work with the client to find another time that suits her schedule and ask for her permission to call back if a last minute opening becomes available. Similarly, when an agitated client calls up to inform that she is running late, their receptionists calm them down and let them know that it is all right. They work hard to accommodate them or reschedule them, showing that you care and thus, not bully them into next available salon.

Moreover, their receptionists are trained to manage your appointment book efficiently to ensure that appointments are booked back- to back and there be as little idle time as possible wasted in-between appointments. Their team puts in an extra effort to make sure that they understand the strengths and weaknesses of different stylists, therapists and technicians and can recommend them to your clients accordingly. 

In addition to appointment scheduling, cancelling and rescheduling they also offer services for your salon such as:-

1.Cross Selling and Up selling

2.Helping You Manage Multiple Marketing Promotions

3.Handling Client Grievances

4.Reach Out and Re-connect with Your Clients

5.Provide Necessary information

If you want to know more about Livesalesman reviews or their services you can check the Livesalesman feedback or feel free to visit the website http://livesalesman.com/