The Benefits of Live Chat for Your Hotel Website

Are you planning to process the direct bookings of hotels, resorts, and other vacation accommodation on your small business's website? If yes, then be prepared with customer care services online to answer the customer queries and complaints directly on website. The team of highly knowledgeable experienced reservation experts of customer care, for hotels, resorts and other vacation accommodation websites is aimed at converting every enquiry into a reservation.

It is a fact that “Website visitors who engage in a live chat conversation are up to 15 times more likely to book than those who don’t.”

Provide Live Chat

The aim of customer service is to generate more Direct Bookings and drive higher Conversion to capture 65-90% new revenue from your existing website. In addition, customer care services offer real time interactive and consultative assistance over live chat to those website visitors who would not have booked with you otherwise but if they get help or information they need in order to make their purchase decision.

A website without live chat conversation service will be in a situation similar to when a group of guests enters your hotel only to be welcomed by an empty front office & main hall: a hotel fully deserted from employees. This is perhaps a nightmare for you as a hotel.

Similarly, on your website, if you do not want to give similar type of experience to your potential customers then go for live chat conversation services.

Benefits of Live Chat

• Increase customer satisfaction by pushing calls to chat instead of making people wait on hold
• Helps to offer 24x7X365 services
• Save on overall cost that entails recruiting, training and managing in house staff
• Offer your potential guests the same hospitality on your website as you would in your hotel, leaving a wonderful first impression
• Capture 65-90% New Revenue from the same traffic
• Increase Conversion 6-15x over self service
• Increase Direct bookings up by as much as 400%
• Move your customers from Satisfied> Loyal> Advocates
• Allow your visitors to interact with you and get help in real time without having to leave your website

To avail all these benefits in the hospitality industry, choose Live Chat services from LiveSalesman. If there is anything that counts in hospitality industry, it has to be first impressions. In today’s age of Internet, the first experience that your guests have with your hotel is not when he arrives at your property but when he is researching on your website to decide whether to stay with you or not. Thus, to provide assistance and the real time experience to your potential customers, Live Chat services is must. For information, you can visit LiveSalesman website or check out Livesalesman reviews. Even if you want to pursue your career in customer care services, you can explore Livesalesman career options.

Why you need Outsourced Live Chat Support services?

Do you want to engage your customers and instantly respond to their queries with personalized assistance in your e-commerce business? If yes, then go for Live Chat technology. It provides real time online conversations.

Live Chat technology provide your website visitors with a comfortable conversation platform where they can speak with the outsourced live chat agents to get instant help right on your website. For your business, outsourced live chat support services will benefit you with-

• Personalized Assistance
  
  The live chat customer care and sales specialists are always available to meet and greet your customers when they visit your website and assist them through their entire stay, replicating the in-store experience. The Live chat Agents function as a helpline to do away with any confusion the buyer might encounter about the product you are selling and a complaint department customers turn to with questions and problems.
  
• Reach out to the customers proactively
  
  The Live Chat Agents utilize proactive chat capabilities to reach out to 'fence sitters', website visitors who are more likely to buy if you interact with them. The proactive live chat invite allows your shoppers to know that the prompt help is available right on your website, without being intrusive.
  
• Provide help
  
  The live chat customer care offer reactive outsourced live chat support, which means customers click on chat button when they need help. The Live Chat Agents provide your customers with a comfortable uninterrupted access to real time assistance right on your website.
  
• Offer Multi-chatting
  
  The Live Chat Specialist is capable of handling multiple chat conversations comfortably which means quick responses for more website visitors without annoying wait in the queue and thus less visitors abandoning your website in absence of prompt help.
  
  If you want to know more about the Outsourced Live Chat Support services, visit the website to explore LiveSalesman Careers or you can also read LiveSalesman reviews online.

Improve the customer experience on any Online Marketplace with LiveSalesman

Customer care service plays an imperative role to improve the customer experience on any online marketplaces. A good or bad customer service experience directly impacts the perception customer has of your brand. In this age of social media where people are highly interconnected and openly sharing their experiences on facebook, twitter or blogs, it can influence the opinion of the other people as well, some of who may be your existing or potential customers, more than ever before. 

Satisfied customers automatically translate into top of the mind recall, increased share of wallet and repeat business for your brand. So whether, it is before, during or after the sale, customer care services provide outstanding customer experiences.

Livesaleman offers best customer services to improve customer experience on any online marketplace. Have a look -

·         For them Customer Service is much more than just answering customers’ questions and resolving their problems. Customer Service is the lifeblood of any brand which can make or break a brand. 

·         They believe in delivering superior customer service experience that distinguishes and puts your brand a notch above your competitors in the mind of your customers. 

·         Product lines may be similar and price advantages are difficult to maintain over time, however outstanding customer service can be a sustainable competitive advantage which can set your brand apart and they will help you achieve that.

·         They aim to move your customers from satisfied to loyal to being advocates of your brands because it is the reviews and recommendations of the existing customers that the potential customers trust the most.

·         They take each and every customer service interaction very seriously and ensure that the customer walks away content and with a positive impression of your brand.

To know more about their customer care services, visit the website http://livesalesman.com/ or you can also read Livesalesman reviews online.

How Outsourced Live Chat Support Can Help Your E-Commerce Business

When it comes to run a successful e-commerce business, Live Chat technology plays an imperative role. They offer real time online conversations to engage your customers and instantly respond to their queries with personalized assistance. 

For your business, skilled live chat customer care and sales specialists are always available to meet and greet your customers when they visit your website and assist them through their entire stay, replicating the in-store experience. The Live chat Agents function as a helpline do away with any confusion the buyer might encounter about the product you are selling and a complaint department customers turn to with questions and problems. 

Live Chat technology provide your website visitors with a comfortable conversation platform where they can speak with the outsourced live chat agents to get instant help right on your website. Your visitors are clearly happier as they do not have to dial your helpline number, go through the IVR menu, and wait in a long queue to speak with a live human being. 

The live chat agents expertly utilize access to real-time customer history and other key data like web visitor activity and behavior patterns to better understand the customer requirement. Increased customer interaction translates into improved customer satisfaction and generates incremental revenue per customer. 

One  Live Chat Specialist is capable of handling multiple chat conversations comfortably which means quick responses for more website visitors without annoying wait in the queue and thus less visitors abandoning your website in absence of prompt help. So, you save money and earn greater ROI with the Outsourced Live Chat Customer Care and Sales Solutions.

The outsourced live chat customer care and sales solutions offers –

·         CRM implementation

·         Live chat operators recruitment

·         Training

·         Offshore operations

·         Reporting

·         Analytics

If you want to proactively, reach out to the customers then get in touch with Livesalesman. Their proactive live chat invite allows your shoppers to know that the prompt help is available right on your website, without being intrusive.

For more information; you can read Livesalesman reviews, check Livesalesman feedback or visit the website http://livesalesman.com/