What Makes Call Center Outsourcing Important for Hotel Industries?

In the entire hotel industry, one of the most important things is guest satisfaction. Suppose if you are unable to answer the phones in a timely manner chances are that you are losing potential business from your prospective guests who will eventually steer towards your competition. When your business hinges on round the clock customer service, unanswered phones from guests- current or prospective can be detrimental to your success. This is the reason why you need call center outsourcing services for a hotel.

Have a quick glance what advantages a call centre outsourcing services can offer you -

• Close bookings at a higher average daily rate.

• Maximize room revenue through up sell and cross sell.

• Project a polished and professional image of your hotel, setting the stage for better ratings on review sites like Trip Advisor.

• Reduce overall expenses by doing away with the need of recruiting, training and maintaining additional in-house staff and by trimming after-hours personnel.

• Give your current guests the undivided in-person attention they deserve and excellent support to prospective customers.

• Let your in-house team focus productively on core tasks that are essential to your hotel’s success without being distracted by constantly ringing phone.

• Get more direct bookings and save on hefty OTA commissions.

• Earn higher net operating income.

• Convert more calls to confirmed bookings.

Are you seeking for Call Center Outsourcing services for your hotel? If so, then LiveSalesman is a right choice for your needs. Here some of the advantages given you can expect from them -

• Every call is answered in a structured way with the aim of maximizing and converting more calls to bookings.
• Flexible payment plans to suit your specific business needs including performance based pay per booking. 
• Experienced professionals from hospitality background to answer your calls. 
• Strict quality audits to review operators' performance regularly and to ensure that protocol set forth by you is being adhered to and SLAs are being met. 
• Comprehensive reporting. All calls are recorded and are easily accessible by you. 
• Multilingual support available in most of the major European and Asian languages. For more information, you can check LiveSalesman reviews or LiveSalesman feedback. You can also visit http://livesalesman.com/.