Why Your E-Commerce Businesses Need Outsourced Email Support?

Email support services are required to run an e-commerce business. Even though more instant communication channels such as Live Chat and Phone Support are gaining popularity, the good old email support is still the preferred communication channel for some customers.

Simple auto-response acknowledgment with the help of technical tools available to e-businesses cannot set a customer service standard as they do not answer customer's questions. The email interactions with your customers are another opportunity to reinforce your brand.

Are you searching for outsourced email support for your e-commerce business? Then, LiveSalesman is a best choice and some of the reason to choose them are-

• Their benchmarks for quality of customer service and commitment to mirror your brand values are just as high when they communicate over email, as it is when they respond to calls and chats.

• They lay tremendous emphasis on the significance of responding to customers in time.

• Even if they realize that the complaint in question cannot be resolved instantly, they make it a point to let them know that they have got their request and supply them with a timeline for when they will be able to complete the task.

• Their email support agents ensure that they keep your customers updated with the status so that they don’t feel lost.

• They keep the customers in loop shows them that things are under control and you are a brand that cares about keeping customers informed.

• In order to consistently deliver superior levels of customer care they have promised you, they train and regularly coach their email support agents on email systems and procedures, email etiquettes such as use of professional language in email response and always keeping the tone of the emails polite and welcoming.

• They are as stringent about quality assessment in their outsourced email support as they are in live chat or call support.

• They also take care to route emails to the queue of the customer care specialist best qualified to answer it.

If you are seeking for Outsourced Email support for your e-commerce business, then get in touch with LiveSalesman. For more information, you can read LiveSalesmanreviews, check LiveSalesmanfeedback or visit the website http://livesalesman.com/.