For Every E-Commerce Businesses, Outsourced Email Support is Imperative

Many instant communication channels such as Live Chat and Phone Support available these days that are gaining popularity. However, among all these support services, the good old email support is still the preferred communication channel for some customers. Email support services are required to run an e-commerce business.

The email interactions with your customers are another opportunity to reinforce your brand. Simple auto-response acknowledgment with the help of technical tools available to e-businesses cannot set a customer service standard as they do not answer customer’s questions.

Foe your e-commerce business, you can go for Livesalesman. Why choose them? What makes them stand out from competition? If you want to know, then read-on!

·         High benchmarks- Their benchmarks for quality of customer service and commitment to mirror your brand values are just as high when they communicate over email, as it is when they respond to calls and chats.

·         Quick Response- They laid tremendous emphasis on the significance of responding to customers in time. Even if they realize that the complaint in question cannot be resolved instantly, they make it a point to let them know that they have their request and supply them with a timeline for when they will be able to complete the task.

·         Regular Update- Their email support agents ensure that they keep your customers updated with the status so that they do not feel lost. They keep the customers in loop shows them that things are under control and you are a brand that cares about keeping customers informed.

·         Ensure Quality- They are as stringent about quality assessment in their outsourced email support as they are in live chat or call support. They also take care to route emails to the queue of the customer care specialist best qualified to answer it.

To know more about their email support service, you can read Livesalesman Reviews, check Livesalesman feedback or visit the website http://livesalesman.com/

Get Online Customer Support for Your Insurance Business from Livesalesman

For any insurance company, online customer support is like a wizard. Replying quickly to any of the policy related questions by the customers always satisfies and convinces them to choose their services. If you are in to insurance business and want to render round the clock support services for your customers, have a customer support team to work for you.

The most suitable option for your insurance business is to outsource the customer support to a service provider like Livesalesman. They invest considerable time, money, and energy to ensure that they are consistently meeting your quality standards. Quality team works in tandem with operations team (Team Leaders and Managers) who monitor and coach agents on daily basis to ensure objectivity and highest level of quality.

Livesalesman accomplish through post-contact evaluations as well as real time monitoring and call barging. Live Chat Transcripts, E-mail responses and Calls are reviewed and performance is assed based on primarily these metrics: the greeting, presentation and communication skills, issue management, product knowledge, and closing.

Based on the evaluation, they identify areas of improvement for each contact center agent and determine the best ways to optimize quality and attain that improvement. All the new contact center agents are monitored in real time for at least a week after they go live so that they can be tutored in real time and chances of any error is minimal.

Their proactive monitoring approach ensures that agents get regular feedback on their performance that facilitates a much greater opportunity for improvement while the customer contact is still new.
At Livesalesman, Quality Evaluators make sure that all customer interactions are at a level that is aligned with your expectations and are in line with your brand personality. Close communication between the client, the managers, and the agents keeps everyone in the loop, and facilitates a much smoother operation and allows clients full control over quality, maintaining a level of comfort and confidence between them and the clients.

To know more about the services; you can read Livesalesman reviews, check Livesalesman feedback or visit the website http://livesalesman.com/