For Every E-Commerce Businesses, Outsourced Email Support is Imperative

Many instant communication channels such as Live Chat and Phone Support available these days that are gaining popularity. However, among all these support services, the good old email support is still the preferred communication channel for some customers. Email support services are required to run an e-commerce business.

The email interactions with your customers are another opportunity to reinforce your brand. Simple auto-response acknowledgment with the help of technical tools available to e-businesses cannot set a customer service standard as they do not answer customer’s questions.

Foe your e-commerce business, you can go for Livesalesman. Why choose them? What makes them stand out from competition? If you want to know, then read-on!

·         High benchmarks- Their benchmarks for quality of customer service and commitment to mirror your brand values are just as high when they communicate over email, as it is when they respond to calls and chats.

·         Quick Response- They laid tremendous emphasis on the significance of responding to customers in time. Even if they realize that the complaint in question cannot be resolved instantly, they make it a point to let them know that they have their request and supply them with a timeline for when they will be able to complete the task.

·         Regular Update- Their email support agents ensure that they keep your customers updated with the status so that they do not feel lost. They keep the customers in loop shows them that things are under control and you are a brand that cares about keeping customers informed.

·         Ensure Quality- They are as stringent about quality assessment in their outsourced email support as they are in live chat or call support. They also take care to route emails to the queue of the customer care specialist best qualified to answer it.

To know more about their email support service, you can read Livesalesman Reviews, check Livesalesman feedback or visit the website http://livesalesman.com/