For any insurance company, online
customer support is like a wizard. Replying quickly to any of the policy
related questions by the customers always satisfies and convinces them to
choose their services. If you are in to insurance business and want to render
round the clock support services for your customers, have a customer support
team to work for you.
The most suitable option for your insurance business is to outsource the customer support to a service provider like Livesalesman. They invest considerable time, money, and energy to ensure that they are consistently meeting your quality standards. Quality team works in tandem with operations team (Team Leaders and Managers) who monitor and coach agents on daily basis to ensure objectivity and highest level of quality.
Livesalesman accomplish through post-contact evaluations as well as real time monitoring and call barging. Live Chat Transcripts, E-mail responses and Calls are reviewed and performance is assed based on primarily these metrics: the greeting, presentation and communication skills, issue management, product knowledge, and closing.
Based on the evaluation, they identify areas of improvement for each contact center agent and determine the best ways to optimize quality and attain that improvement. All the new contact center agents are monitored in real time for at least a week after they go live so that they can be tutored in real time and chances of any error is minimal.
Their proactive monitoring approach ensures that agents get regular feedback on their performance that facilitates a much greater opportunity for improvement while the customer contact is still new.
At Livesalesman, Quality Evaluators make sure that all customer interactions are at a level that is aligned with your expectations and are in line with your brand personality. Close communication between the client, the managers, and the agents keeps everyone in the loop, and facilitates a much smoother operation and allows clients full control over quality, maintaining a level of comfort and confidence between them and the clients.
To know more about the services; you can read Livesalesman reviews, check Livesalesman feedback or visit the website http://livesalesman.com/
The most suitable option for your insurance business is to outsource the customer support to a service provider like Livesalesman. They invest considerable time, money, and energy to ensure that they are consistently meeting your quality standards. Quality team works in tandem with operations team (Team Leaders and Managers) who monitor and coach agents on daily basis to ensure objectivity and highest level of quality.
Livesalesman accomplish through post-contact evaluations as well as real time monitoring and call barging. Live Chat Transcripts, E-mail responses and Calls are reviewed and performance is assed based on primarily these metrics: the greeting, presentation and communication skills, issue management, product knowledge, and closing.
Based on the evaluation, they identify areas of improvement for each contact center agent and determine the best ways to optimize quality and attain that improvement. All the new contact center agents are monitored in real time for at least a week after they go live so that they can be tutored in real time and chances of any error is minimal.
Their proactive monitoring approach ensures that agents get regular feedback on their performance that facilitates a much greater opportunity for improvement while the customer contact is still new.
At Livesalesman, Quality Evaluators make sure that all customer interactions are at a level that is aligned with your expectations and are in line with your brand personality. Close communication between the client, the managers, and the agents keeps everyone in the loop, and facilitates a much smoother operation and allows clients full control over quality, maintaining a level of comfort and confidence between them and the clients.
To know more about the services; you can read Livesalesman reviews, check Livesalesman feedback or visit the website http://livesalesman.com/
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