The Benefits of Live Chat for Your Hotel Website

Are you planning to process the direct bookings of hotels, resorts, and other vacation accommodation on your small business's website? If yes, then be prepared with customer care services online to answer the customer queries and complaints directly on website. The team of highly knowledgeable experienced reservation experts of customer care, for hotels, resorts and other vacation accommodation websites is aimed at converting every enquiry into a reservation.

It is a fact that “Website visitors who engage in a live chat conversation are up to 15 times more likely to book than those who don’t.”

Provide Live Chat

The aim of customer service is to generate more Direct Bookings and drive higher Conversion to capture 65-90% new revenue from your existing website. In addition, customer care services offer real time interactive and consultative assistance over live chat to those website visitors who would not have booked with you otherwise but if they get help or information they need in order to make their purchase decision.

A website without live chat conversation service will be in a situation similar to when a group of guests enters your hotel only to be welcomed by an empty front office & main hall: a hotel fully deserted from employees. This is perhaps a nightmare for you as a hotel.

Similarly, on your website, if you do not want to give similar type of experience to your potential customers then go for live chat conversation services.

Benefits of Live Chat

• Increase customer satisfaction by pushing calls to chat instead of making people wait on hold
• Helps to offer 24x7X365 services
• Save on overall cost that entails recruiting, training and managing in house staff
• Offer your potential guests the same hospitality on your website as you would in your hotel, leaving a wonderful first impression
• Capture 65-90% New Revenue from the same traffic
• Increase Conversion 6-15x over self service
• Increase Direct bookings up by as much as 400%
• Move your customers from Satisfied> Loyal> Advocates
• Allow your visitors to interact with you and get help in real time without having to leave your website

To avail all these benefits in the hospitality industry, choose Live Chat services from LiveSalesman. If there is anything that counts in hospitality industry, it has to be first impressions. In today’s age of Internet, the first experience that your guests have with your hotel is not when he arrives at your property but when he is researching on your website to decide whether to stay with you or not. Thus, to provide assistance and the real time experience to your potential customers, Live Chat services is must. For information, you can visit LiveSalesman website or check out Livesalesman reviews. Even if you want to pursue your career in customer care services, you can explore Livesalesman career options.

Why you need Outsourced Live Chat Support services?

Do you want to engage your customers and instantly respond to their queries with personalized assistance in your e-commerce business? If yes, then go for Live Chat technology. It provides real time online conversations.

Live Chat technology provide your website visitors with a comfortable conversation platform where they can speak with the outsourced live chat agents to get instant help right on your website. For your business, outsourced live chat support services will benefit you with-

• Personalized Assistance
  
  The live chat customer care and sales specialists are always available to meet and greet your customers when they visit your website and assist them through their entire stay, replicating the in-store experience. The Live chat Agents function as a helpline to do away with any confusion the buyer might encounter about the product you are selling and a complaint department customers turn to with questions and problems.
  
• Reach out to the customers proactively
  
  The Live Chat Agents utilize proactive chat capabilities to reach out to 'fence sitters', website visitors who are more likely to buy if you interact with them. The proactive live chat invite allows your shoppers to know that the prompt help is available right on your website, without being intrusive.
  
• Provide help
  
  The live chat customer care offer reactive outsourced live chat support, which means customers click on chat button when they need help. The Live Chat Agents provide your customers with a comfortable uninterrupted access to real time assistance right on your website.
  
• Offer Multi-chatting
  
  The Live Chat Specialist is capable of handling multiple chat conversations comfortably which means quick responses for more website visitors without annoying wait in the queue and thus less visitors abandoning your website in absence of prompt help.
  
  If you want to know more about the Outsourced Live Chat Support services, visit the website to explore LiveSalesman Careers or you can also read LiveSalesman reviews online.

Improve the customer experience on any Online Marketplace with LiveSalesman

Customer care service plays an imperative role to improve the customer experience on any online marketplaces. A good or bad customer service experience directly impacts the perception customer has of your brand. In this age of social media where people are highly interconnected and openly sharing their experiences on facebook, twitter or blogs, it can influence the opinion of the other people as well, some of who may be your existing or potential customers, more than ever before. 

Satisfied customers automatically translate into top of the mind recall, increased share of wallet and repeat business for your brand. So whether, it is before, during or after the sale, customer care services provide outstanding customer experiences.

Livesaleman offers best customer services to improve customer experience on any online marketplace. Have a look -

·         For them Customer Service is much more than just answering customers’ questions and resolving their problems. Customer Service is the lifeblood of any brand which can make or break a brand. 

·         They believe in delivering superior customer service experience that distinguishes and puts your brand a notch above your competitors in the mind of your customers. 

·         Product lines may be similar and price advantages are difficult to maintain over time, however outstanding customer service can be a sustainable competitive advantage which can set your brand apart and they will help you achieve that.

·         They aim to move your customers from satisfied to loyal to being advocates of your brands because it is the reviews and recommendations of the existing customers that the potential customers trust the most.

·         They take each and every customer service interaction very seriously and ensure that the customer walks away content and with a positive impression of your brand.

To know more about their customer care services, visit the website http://livesalesman.com/ or you can also read Livesalesman reviews online.

How Outsourced Live Chat Support Can Help Your E-Commerce Business

When it comes to run a successful e-commerce business, Live Chat technology plays an imperative role. They offer real time online conversations to engage your customers and instantly respond to their queries with personalized assistance. 

For your business, skilled live chat customer care and sales specialists are always available to meet and greet your customers when they visit your website and assist them through their entire stay, replicating the in-store experience. The Live chat Agents function as a helpline do away with any confusion the buyer might encounter about the product you are selling and a complaint department customers turn to with questions and problems. 

Live Chat technology provide your website visitors with a comfortable conversation platform where they can speak with the outsourced live chat agents to get instant help right on your website. Your visitors are clearly happier as they do not have to dial your helpline number, go through the IVR menu, and wait in a long queue to speak with a live human being. 

The live chat agents expertly utilize access to real-time customer history and other key data like web visitor activity and behavior patterns to better understand the customer requirement. Increased customer interaction translates into improved customer satisfaction and generates incremental revenue per customer. 

One  Live Chat Specialist is capable of handling multiple chat conversations comfortably which means quick responses for more website visitors without annoying wait in the queue and thus less visitors abandoning your website in absence of prompt help. So, you save money and earn greater ROI with the Outsourced Live Chat Customer Care and Sales Solutions.

The outsourced live chat customer care and sales solutions offers –

·         CRM implementation

·         Live chat operators recruitment

·         Training

·         Offshore operations

·         Reporting

·         Analytics

If you want to proactively, reach out to the customers then get in touch with Livesalesman. Their proactive live chat invite allows your shoppers to know that the prompt help is available right on your website, without being intrusive.

For more information; you can read Livesalesman reviews, check Livesalesman feedback or visit the website http://livesalesman.com/

For Every E-Commerce Businesses, Outsourced Email Support is Imperative

Many instant communication channels such as Live Chat and Phone Support available these days that are gaining popularity. However, among all these support services, the good old email support is still the preferred communication channel for some customers. Email support services are required to run an e-commerce business.

The email interactions with your customers are another opportunity to reinforce your brand. Simple auto-response acknowledgment with the help of technical tools available to e-businesses cannot set a customer service standard as they do not answer customer’s questions.

Foe your e-commerce business, you can go for Livesalesman. Why choose them? What makes them stand out from competition? If you want to know, then read-on!

·         High benchmarks- Their benchmarks for quality of customer service and commitment to mirror your brand values are just as high when they communicate over email, as it is when they respond to calls and chats.

·         Quick Response- They laid tremendous emphasis on the significance of responding to customers in time. Even if they realize that the complaint in question cannot be resolved instantly, they make it a point to let them know that they have their request and supply them with a timeline for when they will be able to complete the task.

·         Regular Update- Their email support agents ensure that they keep your customers updated with the status so that they do not feel lost. They keep the customers in loop shows them that things are under control and you are a brand that cares about keeping customers informed.

·         Ensure Quality- They are as stringent about quality assessment in their outsourced email support as they are in live chat or call support. They also take care to route emails to the queue of the customer care specialist best qualified to answer it.

To know more about their email support service, you can read Livesalesman Reviews, check Livesalesman feedback or visit the website http://livesalesman.com/

Get Online Customer Support for Your Insurance Business from Livesalesman

For any insurance company, online customer support is like a wizard. Replying quickly to any of the policy related questions by the customers always satisfies and convinces them to choose their services. If you are in to insurance business and want to render round the clock support services for your customers, have a customer support team to work for you.

The most suitable option for your insurance business is to outsource the customer support to a service provider like Livesalesman. They invest considerable time, money, and energy to ensure that they are consistently meeting your quality standards. Quality team works in tandem with operations team (Team Leaders and Managers) who monitor and coach agents on daily basis to ensure objectivity and highest level of quality.

Livesalesman accomplish through post-contact evaluations as well as real time monitoring and call barging. Live Chat Transcripts, E-mail responses and Calls are reviewed and performance is assed based on primarily these metrics: the greeting, presentation and communication skills, issue management, product knowledge, and closing.

Based on the evaluation, they identify areas of improvement for each contact center agent and determine the best ways to optimize quality and attain that improvement. All the new contact center agents are monitored in real time for at least a week after they go live so that they can be tutored in real time and chances of any error is minimal.

Their proactive monitoring approach ensures that agents get regular feedback on their performance that facilitates a much greater opportunity for improvement while the customer contact is still new.
At Livesalesman, Quality Evaluators make sure that all customer interactions are at a level that is aligned with your expectations and are in line with your brand personality. Close communication between the client, the managers, and the agents keeps everyone in the loop, and facilitates a much smoother operation and allows clients full control over quality, maintaining a level of comfort and confidence between them and the clients.

To know more about the services; you can read Livesalesman reviews, check Livesalesman feedback or visit the website http://livesalesman.com/

Why a Doctor’s Clinic Need Customer Support

One of the most important and simple aspect of delivering the health care is good customer service. For patient’s satisfaction, along with good health care service, the attitude, manners of the staff also matters. It is important to make your patients relax and feel good. 

Patient satisfaction can be possible with clinic customer support. From the time patient steps in the door, everyone and everything they come across is planned with the intention of making the patients feel welcomed and comfortable. However, if you are not adequately staffed at the reception, while your staff is occupied attending to the current patients in the clinic and are unable to answer the phones in a timely manner, chances are that you would not be preferred in future for the health care services. 

If you are hunting for a professional customer support team then choose Livesalesman without any doubt. 

Why to choose Livesalesman

Livesalesman is an industry pioneer in outsourced live chat-based customer service and sales solutions. They have built the success by carving the niche as an end-to-end outsourced center solutions provider especially for e-commerce businesses worldwide.

They have proven experience of more than 13 years in providing professional, flexible, and multichannel outsourced contact center solutions, for a wide range of small, midsize, and enterprise-level E-commerce Clients from various domains has given as valuable insights into the unique challenges that online businesses confront. They will gladly share with you the best practices that they have observed, developed and implemented for the leading e-commerce clients over the years.

Thus, choose Livesalesman doctor’s clinic customer support. Contact them today to find out more about how the robust quality assurance process can work for your clinic with satisfied patients. For more information, check Livesalesman reviews or LiveSalesman feedback or visit http://livesalesman.com/