Are you planning to set-up e-commerce
business in China? If so, then it is important to get Chinese call center
services. The modern culture of information accessibility and consumerism
demands that the customers should be able to interact with the brand whenever
they need and in the language they choose and through the channel they want to
utilize.
That’s why,it is essential to get
multi-channel Chinese call center solutions that are offered through Live Chat,
E-mail and Phone with flexible options to provide support to your customers
24x7, only during Chinese business hours or after hours.
Moreover, it is the fact that 77% of
total Chinese population in the world speak English. Do you really think that
you can successfully sell them by just using automated translations tools
instead of offering customer support in their language?Actually, it is not that
much easy. While, there are several automated translation tools available in
the market,translation can convey but not connect.
When it comes to basic customer
experience, it is for meaningful communication in the preferred language of the
customer and automated translation often fails to achieve that. This poor
customer service experience can send an unintentional message to your Chinese
customers that they are important enough to sell to in their language, but not
important enough to support.
You can choose Livesalesman to get Chinese call center services
including -
·
Sales,
Cross- sell and Upsell
·
Customer
Support in Chinese (Level I, Level II and Level III support both technical and
non-technical)
·
E-mail
Support in Chinese
·
Phone
Support in Chinese
·
Order
Management
·
Live
Chat in Chinese
·
Tech
support
·
Retention
·
Phone
answering service in Chinese
·
Charge back
management
·
Social
Media management in Chinese
You can contact Livesalesman
to avail these services. For more information, you can also check Livesalesman reviews or Livesalesmanfeedback or visit http://livesalesman.com/.
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